My Nuvox & Qwest Nightmare
Wednesday, August 2nd, 2006So out of the blue one day last year our business gets a long distance bill from Qwest Communications. They wanted $1640.00 for domestic long distance charged at a rate of 45 cents per minute. This is the first thing we ever got from Qwest. There was never a “Thank you for signing up with Qwest, we are happy you have chosen to pay 500% to much for long distance” letter. Thing is we never asked Qwest to carry our long distance, after all at 45 cents I would of had to be out of my mind to agree to that.
During that period our phone/data T1 was being provided by Nuvox Communications. This service included to fairly large bucket of long distance minutes (1500 I think) at a reasonable rate if you went over that amount, so we allowed them to carry our long distance.
So after talking to Qwest they couldn’t produce a contract binding us to any agreement to pay this amount…so we didn’t. They claimed that the amount was due because Nuvox had electronically made the change. I don’t have a signed paper with Nuvox to make that change either. The customer service guys at Nuvox couldn’t tell us when/how it happened, and insisted it was “impossible”.
So we decided to call the Georgia Public Service Commission. They contacted both parties and both parties agreed to review the case. After a few calls and faxing paperwork in all diretions to parties at Nuvox and Qwest things finally seemed like maybe we were getting somewhere.
Three months pass without a call, then we once again begin to hear from Qwest collections. They want the $1640.00 still for service we never agreed should be rendered. Now Nuvox Communications won’t respond, and the Georgia Public Service Commission says about the only thing we can do is get a lawyer.
So here we are stuck in the middle of two companies that can’t get thier computers to talk to each other correctly with collections wanting $1640.00 from us! Itsn’t technology great? What would you do? Anyone know the number for the CEO at Nuvox….I think I need to give him a call.