Twitter’s Broken Password Reset Form
For about a week I have been locked out of my newly created twitter account. I have been trying to use the password reset function, but every time I did I ended up on a login page. I posted to their support forum, and after a few days with no response emailed the partnership email address. Still no response.
Today I started looking at the URL they sent to me in the email:
http://twitter.com/account/password_reset?email=myemail addres@
domain.com=p20jbqkxx58argliji58pxlgms10kr4tk74ewmdq
It popped out to me that a there was only an equals sign between my email address and the hash (the p20jbp… thing). I thought there should be an &something= then the hash.
Sure enough that was the problem. I figured out the magic word is token, so the url should look like this:
http://twitter.com/account/password_reset?email=myemail addres@
domain.com&token=p20jbqkxx58argliji58pxlgms10kr4tk74ewmdq
But here is the sad thing, at least for twitter. This has been broken for at least a week. I have tried to tell them multiple times that it is broken, but there is no one listening.
Follow me on Twitter at http://www.twitter.com/aaronkenny/
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November 24th, 2008 at 10:35 pm
Thanks for the info. I’ve gone through the same thing! However, the link they sent me includes the ” & token” and it still doesn’t reset anything…brings you back to the same login page…
I’m still not in!
January 26th, 2009 at 11:45 am
You just saved my life with this post. I tried and it and was successful. Thanks!
February 20th, 2009 at 8:14 pm
Wow. Thank you so much… I knew the link they sent had a string of gobbledegook in it, but I couldn’t figure out which part until I looked at your info. It wasn’t the same gobbledegook as yours, but by copying the format you provided I was finally able to get back in. Major frustration, but hurray for users helping users!
March 7th, 2009 at 4:19 am
My email included the &token also.
Here’s how I successfully reset my password.
What I did was copy & paste the link in, BUT I noticed that all the link won’t paste!
So, I had to copy the missing end and paste it in to make the link complete.
Then it worked!
So copy the link, paste it in a new window, then examine it for what is missing off the end, then go back and copy & paste the rest in.
March 21st, 2009 at 9:08 pm
what do you paste it in to?
May 17th, 2009 at 10:11 pm
how do i reset my password for my twitter account i just can’t get in to my account help
June 19th, 2009 at 11:48 am
i need help!!!!!!!!!!!!!!!!!!!
July 3rd, 2009 at 12:38 pm
cant get a new password cant get into my account