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So Friday I went and bought an iPhone to test a few things out for work. Purchase was easy, activation was easy (after updating Mac OSX and iTunes). But shortly after the phone started going into vibrate mode randomly. I played with it for a few minutes, started showing it to others at the office, and it kept happening.

After about an hour it stopped, so I thought it was done, but after about another half hour it starts doing it again. I decided it must be broken so I bundled everything up and took it back to the AT&T store around the corner. After two AT&T employees took 20 minutes to determine it was doing what I told them, they told me they couldn’t be of any help, I had to go to an Apple store, or I could return it and get a new one, but there would be a 10% restocking fee.

Not wanting to drive across town to the Apple store, but at the same time not wanting to pay $50 for a broken phone I opted for the Apple Store. On my drive over there it once again decided to start working right and not vibrate randomly. So my time with an Apple Genius came up and the phone still wasn’t acting up. So he said maybe if it started again I should do a software restore, however we both kindda agreed it probably wasn’t software because he had never seen or heard of the problem before. So I left with no solution.

I go to the food court to get some dinner and the iPhone decided to start vibrating again. So I basically run back through the mall to the Apple store. Went up to to the tech bench and gingerly set the iphone on the counter. The guy was helping another customer and said “I guess it started doing it again, I’ll be right with you”.

Once he got through he took a look at it, tried a few simple things like the silent mode switch and then proclaimed “Some people would pay extra for this feature”, to which I promptly replied “Yeah, but my wife won’t let me make calls on it”. He doubled over in laughter and said “OK I’m gonna just swap it out”. I don’t know if it was my humor or just good customer service that scored me the replacement phone.

The new iPhone has been problem free so far. Look for an upcoming post on my thoughts on the iPhone.

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This entry was posted on Tuesday, July 24th, 2007 at 9:24 pm and is filed under Uncategorized. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.